Return Policy

Return Window We accept returns within 30 days of delivery for non-customized items. Items must be unused, in their original packaging, and in the same condition as received.

Customized & Personalized Items Due to the personalized nature of our customized snowglobe cups, these items are final sale and cannot be returned unless there is a manufacturing defect or an error on our part (such as incorrect personalization or damaged product).

How to Initiate a Return To start a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

Refunds Once we receive and inspect your returned item, we'll process your refund to the original payment method within 5-7 business days. You'll receive an email confirmation when your refund has been processed.

Return Shipping Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method.

Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.

Exchanges We currently don't offer direct exchanges. If you need a different item, please return the original item and place a new order.